TY  - BOOK
AU  - VIVEK KALE
TI  - A GUIDE TO IMPLEMENTING ORACLE SIEBEL CRM 8.X
SN  - 9780070144583
U1  - 658.812 KAL (MBA) 
PB  - TATA MCGRAW HILL EDUCATION PRIVATE LIMITED.
KW  - CUSTOMER RELATIONS MANAGEMENT
ER  -