JAY KANDAMPULLY ED.; CONNIE MOK ED.; BEVERLEY SPARKS ED. <br/><br/>
SERVICE QUALITY MANAGEMENT IN HOSPITALITY AND TOURISM 

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 -  JAICO BOOKS  2008 
 - 339 p. 
<br/><br/><label>ISBN: </label>9788179927434 
<br/><br/><label>Subjects--Topical Terms: </label><br/>QUALITY MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.4013 KAN (MBA)  / JAY