TY  - BOOK
AU  - ED HORRELL
TI  - KINDNESS REVOLUTION : COMPANY WISE CULTURE SHIFT THAT INSPIRES PHENOMENAL CUSTOMER SERVICE
SN  - 9788120335790
U1  - 658.812 HOR (MBA) 
PB  - PHI LEARNING PRIVATE LIMITED.
KW  - CUSTOMER RELATIONS MANAGEMENT
ER  -