TY  - BOOK
AU  - VINEET NAYAR
TI  - EMPLOYEES FIRST, CUSTOMERS SECOND : TURNING CONVENTIONAL MANAGEMENT UPSIDE DOWN
SN  - 9781422139066
U1  - 658.3152 NAY (MBA) 
PB  - HARVARD BUSINESS REVIEW PRESS
KW  - HUMAN RESOURCE MANAGEMENT
ER  -