TY  - BOOK
AU  - RICHARD METTERS; KATHRYN KING-METTERS; MADELEINE PULLMAN; STEVE WALTON
TI  - SERVICE OPERATIONS MANAGEMENT
SN  - 9788131501603
U1  - 658.5 MET (MBA) 
PB  - CENGAGE LEARNING.
KW  - OPERATIONS MANAGEMENT
ER  -