JERRY FJERMESTAD; NICHOLAS C ROMANO <br/><br/>
ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT 

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 -  PHI LEARNING PRIVATE LIMITED.  2009 
 - 210 p. 
<br/><br/><label>ISBN: </label>9788120329942 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SATISFACTION
<br/><br/><label>Dewey Class. No.: </label>658.812 FJE  / JER