JAGDISH N SHETH.; ATUL PARVATIYAR.; SHAINESH G. <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT : EMERGING CONCEPTS, TOOLS AND APPLICATIONS 

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 -  TATA MCGRAW HILL EDUCATION PRIVATE LIMITED.  2010 
 - 544 p. 
<br/><br/><label>ISBN: </label>9780070435049 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 SHE (MBA)  / JAG