TY  - BOOK
AU  - DALE H BESTERFIELD; CAROL BESTERFIELD-MICHNA; GLEN H BESTERFIELD ET AL.
TI  - TOTAL QUALITY MANAGEMENT
SN  - 9788177584127
U1  - 658.562 BES (MBA) 
PB  - PEARSON EDUCATION
KW  - TOTAL QUALITY MANAGEMENT
ER  -