TY  - BOOK
AU  - LAURIE YOUNG
TI  - FROM PRODUCTS TO SERVICES : INSIGHT AND EXPERIENCE FROM COMPANIES WHICH HAVE EMBRACED THE SERVICE ECONOMY
SN  - 9780470026687
U1  - 658.8 YOU (MBA) 
PB  - JOHN WILEY
KW  - PRODUCTION AND OPERATION MANAGEMENT
ER  -