DEBASHIS SARKAR LEAN FOR SERVICE ORGANIZATIONS AND OFFICES : A HOLISTIC APPROACH FOR ACHIEVING OPERATIONAL EXCELLENCE AND IMPROVEMENTS DEBASHIS SARKAR - - PEARSON EDUCATION 2009 - xv, 231 p. ISBN: 9783131725504 Subjects--Topical Terms: ORGANIZATIONAL BEHAVIOUR Dewey Class. No.: 658 SAR (MBA) / DEB