HARVARD BUSINESS SCHOOL <br/><br/>
HARVARD BUSINESS REVIEW ON CUSTOMER RELATIONSHIP MANAGEMENT 
HARVARD BUSINESS SCHOOL 
 - 
 -  HARVARD BUSINESS SCHOOL PRESS  2002 
 - vii, 192 p. 
<br/><br/><label>ISBN: </label>9781578516995 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 HBS (MBA)  / HAR