IAN SMITH <br/><br/>
MEETING CUSTOMER NEEDS 
IAN SMITH 
 - 3 
 -  ELSEVIER  2008 
 - xiii, 218 p. 
<br/><br/><label>ISBN: </label>9788131217801 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 SMI (MBA)  / IAN