SIMON KNOX; STAN MAKLAN; ADRIAN PAYNE ET AL. <br/><br/>
CUSTOMER RELATIONSHIP MANAGEMENT : PERSPECTIVES FROM THE MARKETPLACE 
SIMON KNOX ; STAN MAKLAN ; ADRIAN PAYNE ; JOE PEPPARD AND LYNETTE RYALS 
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 -  BUTTERWORTH-HEINEMANN  2008 
 - xvi, 302 p. 
<br/><br/><label>ISBN: </label>9788131214350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 KNO (MBA)  / SIM