GOPAL VV <br/><br/>
CRM IN TRAVEL AND TOURISM : CONCEPTS AND CASES 
VV GOPAL 
 - 
 -  ICFAI  2005 
 - ix, 162 p. 
<br/><br/><label>ISBN: </label>8178814757 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 GOP (MBA)  / GOP