KERRY PATTERSON ET AL. <br/><br/>
CRUCIAL CONVERSATIONS : TOOLS FOR TALKING WHEN STAKES AGE HIGH 
KERRY PATTERSON ; JOSEPH GRENNY ; RON MCMILLAN ; AND AL SWITZLER 
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 -  TATA MCGRAW HILL  2003 
 - xiv, 240 p. 
<br/><br/><label>ISBN: </label>9780070584792 
<br/><br/><label>Subjects--Topical Terms: </label><br/>GENERAL
<br/><br/><label>Dewey Class. No.: </label>153.6 PAT (MBA)  / KER