TY  - BOOK
AU  - DONNA GREINER; THEODORE B KINNI
TI  - 1001 WAYS TO KEEP CUSTOMERS COMING BACK : WOW IDEAS TO MAKE CUSTOMERS HAPPY AND INCREASE YOUR BOTTOM LINE
SN  - 0761520295
U1  - 658.812 (MBA) 
PB  - THREE RIVERS PRESS
KW  - CUSTOMER RELATIONS MANAGEMENT
ER  -