DONNA GREINER; THEODORE B KINNI <br/><br/>
1001 WAYS TO KEEP CUSTOMERS COMING BACK : WOW IDEAS TO MAKE CUSTOMERS HAPPY AND INCREASE YOUR BOTTOM LINE 

 -  THREE RIVERS PRESS  1999 
 - xvi+263 
<br/><br/><label>ISBN: </label>0761520295 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER RELATIONS MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / DON