DIANNE M DURKIN <br/><br/>
THE LOYALTY ADVANTAGE : ESSENTIAL STEPS TO ENERGIZE YOUR COMPANY, YOUR CUSTOMERS, YOUR BRAND 

 -  AMERICAN MANAGEMENT ASSOCIATION  2005 
 - 229 
<br/><br/><label>ISBN: </label>0814408176 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658.1  / DIA