WILLIAM J GLYNN; JAMES G BARNES <br/><br/>
UNDERSTANDING SERVICES MANAGEMENT : INTEGRATING MARKETING, ORGANISATIONAL BEHAVIOUR, OPERATIONS AND HUMAN RESOURCE MANAGEMENT 

 -  PRENTICE-HALL OF INDIA PRIVATE LIMITED  2006 
 - 485 
<br/><br/><label>ISBN: </label>812032935X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ECONOMICS
<br/><br/><label>Dewey Class. No.: </label>338.4068 (MBA)  / WIL