NEVILLE LAKE; KRISTIN HICKEY <br/><br/>
MAKING CUSTOMER SERVICE HAPPEN : A SIMPLE AND EFFECTIVE GUIDE TO ACHIEVING CUSTOMER SATISFACTION WHILE REDUCING YOUR COSTS 

 -  VIVA BOOKS  2006 
 - 112 
<br/><br/><label>ISBN: </label>1875889515 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.812  / NEV