SOFT SKILLS <br/><br/>
EFFECTIVE CALL CENTRE TRAINING 

 -  EXCEL BOOKS  2001 
 - 220 
<br/><br/><label>ISBN: </label>8174462554 
<br/><br/><label>Subjects--Topical Terms: </label><br/>NIL
<br/><br/><label>Dewey Class. No.: </label>651.73  / SOF