TY  - BOOK
AU  - PETER G W KEEN; ELLEN M KNAPP
TI  - EVERY MANAGER'S GUIDE TO BUSINESS PROCESSES : A GLOSSARY OF KEY TERMS AND CONCEPTS FOR TODAY'S BUSINESS LEADER
SN  - 0875845754
U1  - 658(MBA) 
PB  - HARVARD BUSINESS SCHOOL PRESS
KW  - MANAGEMENT
ER  -