PETER G W KEEN; ELLEN M KNAPP <br/><br/>
EVERY MANAGER'S GUIDE TO BUSINESS PROCESSES : A GLOSSARY OF KEY TERMS AND CONCEPTS FOR TODAY'S BUSINESS LEADER 

 -  HARVARD BUSINESS SCHOOL PRESS  1996 
 - 219 
<br/><br/><label>ISBN: </label>0875845754 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT
<br/><br/><label>Dewey Class. No.: </label>658(MBA)  / PET