DHRUV NATH <br/><br/>
THE NUTS AND BOLTS OF CRM MANAGEMENT : (CUSTOMER RELATIONSHIP MANAGEMENT) 

 -  TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED  2006 
 - 208 
<br/><br/><label>ISBN: </label>0070499640 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.812  / DHR