VALARIE A ZEITHAML <br/><br/>
DELIVDERING QUALITY SERVICE 

 -  THE FREE PRESS  1990 
 - 226 
<br/><br/><label>ISBN: </label>0029357012 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MARKETING
<br/><br/><label>Dewey Class. No.: </label>658.812  / VAL