PETER ECONOMY <br/><br/>
CUSTOMER SERVICE SECRETS 

 -  TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED  2004 
 - 149 
<br/><br/><label>ISBN: </label>0070581584 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.812 [MBA]  / PET