TY - BOOK AU - NICHOLAS DE BONIS J; ERIC BALINSKI; PHIL ALLEN TI - VALUE BASED MARKETING FOR BOTTOM LINE SUCCESS : 5 STEPS TO CREATING CUSTOMER VALUE SN - 0070598371 U1 - 658.8 [MBA] PB - TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED KW - MANAGEMENT KW - MARKETING ER -