NICHOLAS DE BONIS J; ERIC BALINSKI; PHIL ALLEN VALUE BASED MARKETING FOR BOTTOM LINE SUCCESS : 5 STEPS TO CREATING CUSTOMER VALUE - TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED 2002 - 241 ISBN: 0070598371 Subjects--Topical Terms: MANAGEMENT MARKETING Dewey Class. No.: 658.8 [MBA] / NIC