TY  - BOOK
AU  - JANELLE BARLOW; CLAUS MOLLER
TI  - A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL
SN  - 0070582092
U1  - 658.812 
PB  - TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED
KW  - MANAGEMENT
KW  - GENERAL
ER  -