JANELLE BARLOW; CLAUS MOLLER <br/><br/>
A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL 

 -  TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED  2003 
 - 222 
<br/><br/><label>ISBN: </label>0070582092 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT GENERAL 
<br/><br/><label>Dewey Class. No.: </label>658.812  / JAN