CATHERINE DEVRYE <br/><br/>
THE CUSTOMER SERVICE ZOO 

 -  EASTERN BOOK COMPANY  2000 
 - 120 
<br/><br/><label>ISBN: </label>8186852395 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT MARKETING 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / CAT