TY  - BOOK
AU  - SUSAN NASH; DEREK NASH
TI  - DELIGHTING YOUR CUSTOMERS : KEEP YOUR CUSTOMERS COMING BACK TIME AND TIME AGAIN
SN  - 8176931322
U1  - 658.812 (MBA) 
PB  - BPI INDIA PRIVATE LIMITED
KW  - MANAGEMENT
KW  - MARKETING
ER  -