KEITH BAILEY; KAREN LELAND <br/><br/>
CUSTOMER SERVICES FOR DUMMIES 

 - 2 
 -  COMDEX COMPUTER PUBLISHING.  1990 
<br/><br/><label>Subjects--Topical Terms: </label><br/>MANAGEMENT CUSTOMER RELATIONSHIP 
<br/><br/><label>Dewey Class. No.: </label>658.812 (MBA)  / KEI