A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL (Record no. 13924)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00503nam a2200193Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 221105s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0070582092 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Item number | JAN |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | JANELLE BARLOW; CLAUS MOLLER |
| 245 #0 - TITLE STATEMENT | |
| Title | A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 222 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | MANAGEMENT |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term following geographic name entry element | GENERAL |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 0 |
| -- | 225 |
| -- | HB Inv No: 10142 Dt 22.12.2008(Trust/RM) |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| -- | 0 |
| -- | 225 |
| -- | HB Inv No: 10142 Dt 22.12.2008(Trust/RM) |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type | Public note | Materials specified (bound volume or other part) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Sri Krishna College of Engineering and Technology | Sri Krishna College of Engineering and Technology | CL-MBA / RACK 1 SHELF 31 | 21/12/2004 | 195.00 | 658.812 | 22128 | 05/11/2022 | 195.00 | 05/11/2022 | Book | MANAGEMENT | ||||||
| Sri Krishna College of Engineering and Technology | Sri Krishna College of Engineering and Technology | MBA | 05/01/2009 | 225.00 | 658.812 BAR (MBA) | 38308 | 05/11/2022 | 225.00 | 05/11/2022 | Book | MBA | PAPER PACK | |||||
| Sri Krishna College of Engineering and Technology | Sri Krishna College of Engineering and Technology | RACK 15 / SHELF 52 | 05/01/2009 | 225.00 | 658.812 BAR (MCA) | 38309 | 05/11/2022 | 225.00 | 05/11/2022 | Book | MCA | PAPER PACK |
