MEASURING CUSTOMER AND SERVICE PROFITABILITY
ROGER CONNELL
MEASURING CUSTOMER AND SERVICE PROFITABILITY - CHAPMAN AND HALL 1995 - 250
0412631806
MANAGEMENT GENERAL
658.834 (MBA) / ROG
MEASURING CUSTOMER AND SERVICE PROFITABILITY - CHAPMAN AND HALL 1995 - 250
0412631806
MANAGEMENT GENERAL
658.834 (MBA) / ROG