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SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY

ROBERT JOHNSTON.; GRAHAM CLARK.

SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY - 2 - PEARSON. 2008 - 516 p.

ISBN: 9788131715208

Subjects--Topical Terms:
PRODUCTION AND OPERATIONS MANAGEMENT

Dewey Class. No.: 658.5 JOH (MBA) / ROB

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SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY