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SERVICE QUALITY MANAGEMENT IN HOSPITALITY AND TOURISM

JAY KANDAMPULLY ED.; CONNIE MOK ED.; BEVERLEY SPARKS ED.

SERVICE QUALITY MANAGEMENT IN HOSPITALITY AND TOURISM - - JAICO BOOKS 2008 - 339 p.

ISBN: 9788179927434

Subjects--Topical Terms:
QUALITY MANAGEMENT

Dewey Class. No.: 658.4013 KAN (MBA) / JAY

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SERVICE QUALITY MANAGEMENT IN HOSPITALITY AND TOURISM