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SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY

ROBERT JOHNSTON; GRAHAM CLARK

SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY ROBERT JOHNSTON AND GRAHAM CLARK - 2 - PEARSON EDUCATION 2009 - 516 p.

ISBN: 9788131715208

Subjects--Topical Terms:
OPERATIONS MANAGEMENT

Dewey Class. No.: 658.812 JOH (MBA) / ROB

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SERVICE OPERATIONS MANAGEMENT : IMPROVING SERVICE DELIVERY