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A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL

JANELLE BARLOW; CLAUS MOLLER

A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL - TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED 2003 - 222

ISBN: 0070582092

Subjects--Topical Terms:
MANAGEMENT GENERAL

Dewey Class. No.: 658.812 / JAN

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A COMPLAINT IS A GIFT : USING CUSTOMER FEEDBACK AS A STRATEGIC TOOL